Terms and Conditions

Our standard terms of business are as follows:


Tango Down Airsoft Ltd monitor retail prices across the industry so that we can offer you constantly competitive pricing. We aim to offer everything in our catalogue at the most competitive prices but occasionally there may be another retailer with a special offer. If this is the case CALL US – we guarantee we will endeavour to offer you a more attractive deal.

We are a UK based store and as such all our pricing and delivery charges include the UK standard sales tax of 20% (VAT).


In relation to the website: www.tangodown.co.uk (‘the Site’).

  • Owner: Tango Down Airsoft Ltd. whose principal place of business is at: 24 Hillside, Northwich, Cheshire, CW8 4TD. (‘we’/‘us’/‘our’).
  • Registered office: 24 Hillside, Northwich, Cheshire, CW8 4TD
  • Registered number 10671954.
  • If you have any comments or complaints on or about our website, please email us at sales@tangodown.co.uk or call us on 07890 399994.

Every online purchase you make from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layer (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone but us. However, as no data transmissions over the Internet can be guaranteed to be 100% secure, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Save as provided below, we will not sell, distribute or disclose information about you as an individual or your personal usage of the Site (‘Information’) without your consent or unless required or permitted to do so by law. The Information we gather may include name, delivery address, email address, telephone number, and any personal preferences. We do not store any credit or debit card information.

Please note that we do provide links to other sites, which may not be governed by this Privacy Policy and you should view the particular privacy policies of those sites for further information.

In addition to the Information which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files the Site can use to recognise repeat users and allow us to observe behaviour and compile aggregate data in order to improve the Site for you. For example, cookies will tell us whether you viewed the Site with sound or with text on your last visit. Cookies also allow us to count the number of unique and return visitors to our Site.

Some of our associated companies may themselves use cookies on their own websites. We have no access to, or control of these cookies, should this occur. Unfortunately, we cannot accept liability for any malfunctioning of your PC or its installed web browser as a result of your seeking to follow these instructions.

We may use the Information we gather to notify you about important functionality changes and alterations to the Site, or offers of products, services or information that might be of particular interest to you. Your information may also be transferred to another company in the event of sale of our company to a third party. In that event, we will endeavour to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected. By submitting your Information and ticking the requisite boxes on any order form or when subscribing to the services available on our Site, you consent to such use and transfer. If at any time you wish to stop receiving our newsletter or any other information you may have requested from us or any other company, please email or write to us at our registered address.

Security Advice.

At tangodown.co.uk the security of your transactions and personal information is our priority.

Please take a moment to read the following information and advice to ensure that your online shopping or selling experience is as safe and secure as possible.

Be vigilant when giving out your personal information.

  • tangodown.co.uk will never ask for your tangodown.co.uk account password or your bank account details by email.
  • tangodown.co.uk will never ask for your credit/debit card four-digit security PIN under any circumstances.

If you are contacted or receive an unsolicited email which asks you for your password or personal banking information, disregard the request and report the communication to tangodown.co.uk for investigation.


Please note that you must be 18 years or over and be a registered skirmisher  / re-enactor to purchase RIF’s from the Tango Down Airsoft Ltd online store. Making a purchase is easy. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment through Stripe Gateway and PayPal which is processed through the highly secure Merchant Bank Service Provider. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

Through the Stripe and PayPal systems we accept Visa, Mastercard, Switch, Solo, Delta, Electron and Maestro. You may also send your credit card information via phone, fax, post or over the Internet.

PLEASE NOTE: It is the responsibility of the purchaser to ensure the legality of importation into their own country. Tango Down Airsoft Ltd will not accept any responsibility whatsoever if the goods ordered are seized by Customs officials or Airport Authorities in the UK or any other country. If goods are seized, destroyed, damaged through inspection or confiscated in any instance, we accept no responsibility and will offer no form of refund or credit. If the goods are returned to us by the seizing authority, we will refund your payment for the goods (not the shipping cost) less any fines or charges imposed by that authority for the handling and return of said goods. We will issue the refund only WHEN the goods are received and checked by ourselves.


The cost of delivery will be added to your order total. You can select your preferred method of delivery from the options displayed at the checkout. We reserve the right to adjust shipping methods and costs and you will be notified by telephone or email if we need to do so. Please note – for overnight delivery within the UK, orders must be received by 2pm (14:00). All deliveries must be checked by the receiver (customer) BEFORE signing for them. If the package is damaged then either refuse to accept the delivery or ask the delivery person to check the contents with you. ONLY sign for the goods if you are satisfied. In any other circumstances, please sign the package receipt as “unchecked”. If a customer fails to follow these instructions and a package is signed for as received in good condition, we may find it difficult (or impossible) to claim compensation.

Please also order your goods in plenty time before you actually need them as delays often cause frustration and impatience which sometimes ends up being directed towards us. We aim to despatch your order as quickly as possible. For stock items this will normally be within 48 hours of us receiving your order. If an item is out of stock, we will email or phone you and tell you when we expect to ship your order to you. PLEASE NOTE: ‘Next Day’ delivery is the next working day after we send your order. Delivery time can be anywhere between 7am and 6pm Monday to Friday. Weekend courier deliveries are charged at a premium rate (Saturday only) and must be requested.

Saturday delivery is a seperate delivery charge. Please call us if you do require a Saturday delivery.

LiPo Batteries cannot be sent on their own and must be despatched via Parcelforce and accompanied by either an Airsoft RIF or LiPo balance charger. Batteries can be ordered on their own but must be collected in person.


Product warranty periods are as follows:

12 Months: G&P, Classic Army, ICS, Tokyo Marui AEGs
6 Months: Ares, ASG, APS & all other re-branded AEGs including Classic Army “Sportline” series.
3 Months: Gas powered rifles, GBB / NBB Pistols and Gas Grenades.
3 Months on all spring cocking products (shotguns, snipers etc).
3 Months: Rechargable batteries, chargers, All engineering work.
Value Pack batteries and chargers (UK & European) are not covered by any warranty as they are deemed as complementary and hold no value.
Pre-Owned Items: No Warranty, however all items are checked for correct operation before being offered for sale.

BB Warranty Information

It is very important that you only use high grade BBs in your Airsoft Gun. Unfortunately there are many brands of BB out there that may claim to be high grade but when used will cause damage to your Hop Unit and Gearbox. If you mix brands or use any other type of BB other than the following brands in your airsoft gun you will be doing so at your own risk and will also void your warranty.

Recommended BB Brands:

  • Blasters
  • Madbull
  • Amoeba
  • Nuprol

Terms & Conditions.

Tango Down Airsoft Ltd inspect all equipment before it is offered for sale, we recommend that you inspect your new Airsoft purchase upon arriving home; in the highly unlikely event of you then discovering a manufacturing fault or damage you are required to contact us immediately. (sales@tangodown.co.uk, 07890 399994) to discuss the nature of the problem.  A replacement product will be dispatched to you or provided at our discretion, please however note: replacements WILL NOT be dispatched or provided until the originally purchased goods are returned and are confirmed faulty by our engineers.

No refunds will be given on any product that has been damaged by self-repair, modification, negligence, carelessness or misuse.  Any goods returned that have no fault as confirmed by our engineers will be subject to a re-stocking charge (we reserve the right to charge a re-stocking fee of 10% of the invoice value for goods returned).  *Note:  Incorrect delivery instructions are not a reason for goods to be returned, re-delivery or stock returns will be charged.

Distant Selling Regulation / Unwanted Items:

Any items returned under DSR must be “AS NEW”,un-opened, un-used and in the original, undamaged packaging, with all items from the original packaging including any complimentary packet of BB’s. Contact us immediately if you are returning under the DSR rule. We will not accept any returns without confirmation. It is the responsibility of the customer to make sure they return all items to us at their expense.

Modified items (e.g. Two Tone painted VCRA compliant guns) cannot be returned, exchanged or refunded.

Items returned within 7 days are eligible for a full refund (postage costs & return postage costs are not included in the refund). Items returned within 30 days will be subject to a 10% re-stocking fee after they have been thoroughly inspected. Refunds are done within 7 business days of confirmation of returned or cancelled items.

If you have any doubts please contact us immediately. Our engineers are all fully trained and authorised by manufacturers to undertake repair and remedial work,  under no circumstances should customers or non-authorised persons attempt to disassemble any products purchased from Tango Down Airsoft Ltd, doing so will immediately invalidate our warranty and could potentially be very dangerous.

Please observe any advice given at the time of purchase concerning battery types, size and power as using an incorrect battery in your new AEG will invalidate your warranty. If an AEG product proves faulty within the warranty period of purchase due to a manufacturing defect you should contact Tango Down Airsoft Ltd immediately. Tango Down Airsoft Ltd will then identify the problem and if necessary have the problem resolved under the terms of our guarantee. All valid repairs are free of charge for both parts and labour but are subject to the following conditions:

Conditions of the Warranty.

The original receipt is required as proof of purchase. No products will be worked on under these terms without original proof of purchase.


  • Any transportation costs incurred in transporting the item back to the Tango Down Airsoft Ltd for repair.
  • Any breakages as a result of accidental/negligent damage.
  • Any routine maintenance required.
  • Any faults arising from misuse.
  • Any faults arising from any repairs not previously carried out by the Tango Down Airsoft Ltd engineers.
  • Any upgrades that have been installed in the product other than those done by the Tango Down Airsoft Ltd engineers.
  • Any faults arising from the use of poor quality sub standard BB’s (Staff can provide full details of approved BB makes).
  • If a GBB / Springer / product is being covered under our warranty then our warranty will be void if the item has been used with anything other than green Gas.
  • Tango Down Airsoft Ltd may change the terms and conditions of our warranty from time to time.

English law governs these conditions of use and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts. These warranties/guarantees provided do not affect your consumers’ legal rights.