Returns Policy

If you have a problem with your purchase please follow the guidelines below:

Warranty/Returns.

Product warranty periods are as follows:

12 Months: G&P, Classic Army, ICS, Tokyo Marui AEGs
6 Months: Ares, ASG, APS & all other re-branded AEGs including Classic Army “Sportline” series.
3 Months: Gas powered rifles, GBB / NBB Pistols and Gas Grenades.
3 Months on all spring cocking products (shotguns, snipers etc).
3 Months: Rechargable batteries, chargers, All engineering work.
Value Pack batteries and chargers (UK & European) are not covered by any warranty as they are deemed as complementary and hold no value.
Pre-Owned Items: No warranty, but all items are checked for correct operation before being offered for sale.

BB Warranty Information

It is very important that you only use high grade BBs in your Airsoft Gun. Unfortunately there are many brands of BB out there that may claim to be high grade but when used will cause damage to your Hop Unit and Gearbox. If you mix brands or use any other type of BB other than the following brands in your airsoft gun you will be doing so at your own risk and will also void your warranty.

Recommended BB Brands:

  • Blasters
  • Madbull
  • Amoeba
  • Nuprol

Terms & Conditions.

Tango Down Airsoft Ltd inspect all equipment before it is offered for sale, we recommend that you inspect your new Airsoft purchase upon arriving home; in the highly unlikely event of you then discovering a manufacturing fault or damage you are required to contact us immediately. (sales@tangodown.co.uk, 07890 399994) to discuss the nature of the problem.  A replacement product will be dispatched to you or provided at our discretion, please however note: replacements WILL NOT be dispatched or provided until the originally purchased goods are returned and are confirmed faulty by our engineers.

No refunds will be given on any product that has been damaged by self-repair, modification, negligence, carelessness or misuse.  Any goods returned that have no fault as confirmed by our engineers will be subject to a re-stocking charge (we reserve the right to charge a re-stocking fee of 10% of the invoice value for goods returned).  *Note:  Incorrect delivery instructions are not a reason for goods to be returned, re-delivery or stock returns will be charged.

Distant Selling Regulation / Unwanted Items:

Any items returned under DSR must be “AS NEW”,un-opened, un-used and in the original, undamaged packaging, with all items from the original packaging including any complimentary packet of BB’s. Contact us immediately if you are returning under the DSR rule. We will not accept any returns without confirmation. It is the responsibility of the customer to make sure they return all items to us at their expense.

Modified items (e.g. Two Tone painted VCRA compliant guns) cannot be returned, exchanged or refunded.

Items returned within 7 days are eligible for a full refund (postage costs & return postage costs are not included in the refund). Items returned within 30 days will be subject to a 10% re-stocking fee after they have been thoroughly inspected. Refunds are done within 7 business days of confirmation of returned or cancelled items.

If you have any doubts please contact us immediately. Our engineers are all fully trained and authorised by manufacturers to undertake repair and remedial work,  under no circumstances should customers or non-authorised persons attempt to disassemble any products purchased from Tango Down Airsoft Ltd, doing so will immediately invalidate our warranty and could potentially be very dangerous.

Please observe any advice given at the time of purchase concerning battery types, size and power as using an incorrect battery in your new AEG will invalidate your warranty. If an AEG product proves faulty within the warranty period of purchase due to a manufacturing defect you should contact Tango Down Airsoft Ltd immediately. Tango Down Airsoft Ltd will then identify the problem and if necessary have the problem resolved under the terms of our guarantee. All valid repairs are free of charge for both parts and labour but are subject to the following conditions:

Conditions of the Warranty.

The original receipt is required as proof of purchase. No products will be worked on under these terms without original proof of purchase.

Exclusions

  • Any transportation costs incurred in transporting the item back to the Tango Down Airsoft Ltd for repair.
  • Any breakages as a result of accidental/negligent damage.
  • Any routine maintenance required.
  • Any faults arising from misuse.
  • Any faults arising from any repairs not previously carried out by the Tango Down Airsoft Ltd engineers.
  • Any upgrades that have been installed in the product other than those done by the Tango Down Airsoft Ltd engineers.
  • Any faults arising from the use of poor quality sub standard BB’s (Staff can provide full details of approved BB makes).
  • If a GBB / Springer / product is being covered under our warranty then our warranty will be void if the item has been used with anything other than green Gas.
  • Tango Down Airsoft Ltd may change the terms and conditions of our warranty from time to time.

English law governs these conditions of use and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts. These warranties/guarantees provided do not affect your consumers’ legal rights.

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